6.29.2009

You Know...Sometimes Customer Service just totally....

ROCKS!

No, seriously. Let me tell you about my recent experience with The Tape Depot! I am thrilled, so I just have to share!


You see, I own one of these:



Yes, that is the Scotch ATG 714. I love that stupid thing. It is huge and bulky and difficult to pack, but I love it anyway. WHY do I love it you ask? Well for a couple of reasons.

A. I can't lose it. No, seriously, I've had it for over a year and I've never lost that sucker on my desk! It's easy to find!

2. The tape rolls are REALLY long so I can go a long time without having to change them out.

III. The tape is super sticky and works really well keeping my pages, cards, etc. from falling apart, which is always a good thing.

Yay! Right? Right.

There is one down side. The tape can be a little hard to find and it can be VERY expensive. Thus, my search for a great deal on tape last week.

Well, it just so happened that The Tape Depot carries tape for my ATG and not only do they carry it, BUT, alas, they carry it for a great price! Yes, you have to order in bulk, but, at this price that doesn't kill you, so it's totally okay! So, what did I do? I ordered a 12-roll sub pack of refills for my sweet and wonderful ATG. I was on my last roll, with plenty left on it, so it was time. Well. Here is the thing. I ordered my tape. I paid for shipping. (I could have got free shipping if I had ordered more, but my budget only allows for so much 'boring' purchasing at a time - I need pretty papers, dagnabit!) My order arrived in a timely manner over the weekend.

All good right?

Well, sort of. I mean, I was thrilled that the ordering process was so easy, I was happy to see that the order came in quickly, and I was also pleased with the communication from the company as far as confirmations and such. The thing is...there was a problem with my order that I didn't even know about!

You see, The Tape Depot is apparently located in Miami, FL. It gets a tad bit warm down there. And, unless you take proper measure to ensure safe transport, apparently tapes can melt down to a gooey MESS in Miami, Florida. This is what happened to an entire shipment being delivered to The Tape Depot! NOT even kidding! They lost 20,000 rolls of tape in this mess!

But....that was not my shipment, so why am I writing about it? Well, the thing is, that shipment DID have the product that I ordered on it. Sad. Day.

...but yet not. Here's why.

The Tape Depot could have easily back ordered my product and chosen to not ship based on this incident. I mean, it's not like it was actually their doing. They didn't take a heat gun to 20,000 rolls of tape or anything crazy like that. A back order would have been justified.

BUT, they didn't do that. Nope. Instead, they UPGRADED my order to a better quality tape that actually costs more. Not ONLY did they upgrade it, but, as it turns out the rolls of this nicer tape are only 18 yards, as opposed to the 36 yard rolls of the other tape I ordered, so they sent me 24 rolls instead of 12 to make up for the difference! Wow! AND...not only did they do all of this without me having to fight for anything of the sort, BUT, they sent a very nice letter in my package explaining all that had happened and why they made the upgrade and such.

I. Am. Impressed.

Here's the thing. I just got 24 rolls of tape delivered to my house, so I really won't need to order again for a long time, BUT....they so deserve the business, which is why I'm writing this post today. Please check out The Tape Depot and give them your business if they carry a product you can use! They are a wonderful company from all I have seen!

....Oh...and they carry like a BAGILLION colors of Duct Tape so if you want to make dresses or wallets or other fun stuff you can SO stock up!

This is simply a personal experience review - no solicitation has occurred.

10 comments:

blueviolet said...

I'm going to have to see if they sell packing tape too. I use that all the time.

Stacy said...

That is very cool. I need some more adhensive for my ATG and didn't really know where to get more since Stacey quit selling the refills. Thanks for the info.

Stacy said...

Hey, I've got a question for you. How do you respond to comments with email? Did that make sense? LOL!

Becky said...

Wowsers! I love it when the customer service is better than good!!

Thanks for sharing. I would have never known there was a place such as this. A whole business devoted to tape!

Beth said...

This is great to know. I make flower bouquets for weddings, birthday's and Christmas. This will come in handy.

Chrispea said...

Well, that is cool!!

Susie said...

Isn't it sad that we are surprised when we get good customer service and expect right off the bat to be disappointed?

Alicia said...

that was way nice of them! i love when stuff like that happens!! and now i know that the tape depot exists!! who would have thought?!

Veronica said...

Gotta love CS!!! I, like you, like to express my personal experience with a great company! WILL be checking them out. Thanks.

The Tape Depot said...

THANK YOU FOR SUCH A NICE COMPLIMENT.

We work very hard at making sure our customers are HAPPY with our Customer Service.

We do carry over 25,000 varieties of Adhesive Tapes, so please feel free to contact us about any of your needs.

Have A VERY HAPPY & SAFE 4TH!!!

Todd Fine
The Tape Depot

:o)

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